1. Definitions

“Gidsons”, “we”, “us”, or “our” refers to Gidsons Banquet and Hotel, a hospitality property located at Highway Plaza Jalandhar Chandigarh expressway Phagwara, 144401, India. “Guest”, “you”, or “your” refers to any individual or entity making a reservation, attending an event, or otherwise using the services of Gidsons. “Property” refers to the physical premises of Gidsons Estate, including all suites, the banquet hall, gardens, and common areas.

“Services” refers to accommodation, food and beverage, banquet, events, and any ancillary services provided by Gidsons. “Booking Confirmation” means a written confirmation issued by Gidsons acknowledging a reservation.

2. Reservations & Bookings

All reservations are subject to availability and are confirmed only upon receipt of the required deposit as specified at the time of booking. A Booking Confirmation constitutes the binding agreement between the Guest and Gidsons.

Gidsons reserves the right to decline or cancel a reservation at its sole discretion, particularly where a booking is suspected to have been made fraudulently, where conditions of entry cannot be met, or where the safety of other guests or staff may be compromised. In such cases, a full refund of any deposit paid will be provided.

Minimum Stay Requirements

During peak periods – including but not limited to Diwali, New Year, and major local festivals – a minimum stay of two nights may apply. This requirement will be communicated at the time of booking.

3. Payment Terms

A deposit of 50% of the total booking value is required to confirm a reservation. The remaining balance is due upon check-in unless otherwise agreed in writing. For banquet and event bookings, a deposit of 30% is required upon confirmation, with 50% due thirty days prior to the event and the balance due on the day of the event.

All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Gidsons accepts payment by bank transfer, major debit and credit cards, and UPI. Cash payments are accepted for amounts not exceeding ₹2,00,000 in accordance with applicable tax regulations.

4. Cancellation Policy

Cancellations must be communicated in writing to info@gidsons.com or the reservations desk. Verbal cancellations will not be accepted. The following schedule applies to all room and suite reservations:

• Cancellation 7 or more days prior to check-in: Full deposit refunded.
• Cancellation 3–6 days prior to check-in: 50% of the total booking value charged.
• Cancellation less than 72 hours prior to check-in, or no-show: Full booking value charged.

For banquet and event bookings, the cancellation policy is agreed at the time of contract and may differ from the above. Early departure does not entitle the Guest to a refund for unused nights.

5. House Rules

Gidsons is a boutique property with a small number of suites. We ask all guests to observe the following in the interest of the comfort of all guests:

• Quiet hours are observed between 10:00 PM and 8:00 AM in all external and common areas.
• Smoking is permitted in designated outdoor areas only. Smoking inside any suite will result in a cleaning charge of ₹5,000.
• Pets are welcome in The Garden Retreat and The Presidential Suite only, subject to prior notification. A refundable pet deposit of ₹2,000 is required.
• The maximum occupancy for each suite must not be exceeded. Additional guests are not permitted without prior arrangement and payment of the appropriate supplement.
• Guests are responsible for any damage caused to the property or its contents during their stay. Charges for damage will be assessed on departure and billed accordingly.

6. Banquet & Events

All banquet and event bookings are governed by a separate Event Contract, which forms part of these Terms & Conditions. In the absence of a separate contract, these Terms apply in full. The following additional terms apply to all event bookings:

• The confirmed guest count must be provided no less than 14 days prior to the event. Final counts may be increased by up to 10% with 7 days’ notice; reductions below the confirmed count will not result in a reduction of the catering charge.
• External caterers are not permitted unless agreed in writing by Gidsons management. Alcohol may only be served by Gidsons licensed staff.
• Event organisers are responsible for the conduct of their guests on the property. Gidsons reserves the right to terminate an event without refund where the safety or dignity of staff, guests, or the property is at risk.
• Decor and floral arrangements may be brought onto the property subject to prior approval. Open flames, confetti, and glitter are not permitted.

7. Liability

Gidsons takes all reasonable precautions to ensure the safety and security of guests and their belongings. However, Gidsons accepts no liability for loss, theft, or damage to personal belongings on the property. Guests are advised to use the in-room safe provided and to report any concerns to the concierge immediately.

Gidsons shall not be held liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disaster, civil unrest, government order, pandemic, or force majeure event. In such circumstances, Gidsons will make reasonable efforts to offer alternative dates or a refund of amounts paid.

8. Intellectual Property

All content on the Gidsons website and promotional materials including photographs, text, logos, and branding is the intellectual property of Gidsons and may not be reproduced, distributed, or used without prior written consent.

Guests who share photographs or reviews of the property on public platforms grant Gidsons a non-exclusive licence to reshare such content for promotional purposes, with attribution.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Phagwara, Punjab.

10. Contact & Disputes

Gidsons is committed to resolving any concerns fairly and promptly. If you have a complaint or dispute, please contact us in the first instance by email at info@gidsons.com or by calling +91 7307070606. We aim to respond within two working days.

If a resolution cannot be reached, disputes may be referred to an appropriate consumer forum or arbitration body as provided for under Indian law.